FAQ

How long will the tour take?

The tour lasts exactly 70 minutes but overall experiance is around 90 to 100 minutes with preparation and taking photos etc.. It is mandatory to be at least ten minutes before the tour starts at the meeting point (map). Please be punctual because we can not wait. For your own benefit please wear comfortable shoes.

ID or Passport?

Please bring your ID or passport, we will check it before we hand out the VR goggles.

Is there an age limit?

From 13 years on everybody can participate. As long as you are fit enough to walk 70 minutes and some steps go for it. Our oldest guest so fare was 85 years old!

Do I need to bring a headset?

No need, we will provide you with a headset. If you want the ultimate in sound quality and you have a modern noise-cancelling headset, we recommend taking it with you! Connection with audio cable 3.5 mm,  we do not support Bluetooth connection.

​How long are the VR scenes?

The virtual reality scenes are between 30  and 300 seconds long!

 

​How many VR scenes will I see?

You will see 5 virtual reality scenes, but there is much more to discover in this spectacle, you will be amazed.

 

​Can I get dizzy while watching VR scenes?

Depending on the programming and your personal feeling, there is a possibility. Our programming team has tried to reduce this effect as much as possible. So far we have not received any complaints from our customers.

Can I participate even tough I am wearing glasses?

Yes. Of course is is more convenient to put on the VR goggles without glasses. But if you do not have an extraordinary big glass frame it should not be a problem.

Where can I book the ticket? 

We recommend booking your tour tickets online in advance to make sure you have a slot. The booking button is on our webpage. If you do not want to by online you have the possibility to buy at one of our sales offices.

Do I need a printed ticket?

You will receive a booking confirmation and an e-ticket with an QR Code which you can print or have on your mobile device. Or you have a printed ticket which you bought at one of our sales offices. If you want to be save it is better to print the ticket out.

​Is the route manageable for people with physical disabilities?

Yes, but if you need special assistance then please book a private tour! There are quiet some steps and you need to be able to walk for 70 minutes. The tour is unfortunatelly not wheelchair suitable.

​Do I have help?

Don't worry, there's always someone there to help and answer questions!

Does the tour also operate in rain or snow?

Basically, the tour takes place in any weather. In rainy weather an umbrella is mandatory (to protect you and the VR glasses). Rainproof clothing is also recommended.

You can check the weather forcast here: https://www.srf.ch/meteo/

Covid-19?

We take this threat very seriously. After each tour all the equipment that we give out is disinfected. Our tour is an outdoor activity where the risk of contracting the virus is minimal. Much less than, for example, when shopping in the supermarket.

Do I have to wear a mask?

No need for a mask, but of course, you're welcome to wear one if you think you need it!

Do I need a Covid certificate?

No, it is an outdoor tour.

If I cancel my order or don't show up?

Online order or a purchase of a ticket is binding, we do not give any refunds. You can of course buy a  ticket insurance.

What is the maximum size of the group?

In order to be able to guarantee high quality, we have limited the group size to a maximum of 7 people. There will always be a guide with you.

Does the tour take place with only one participant?

Yes, you were lucky. You have a private tour for a group price.

What do I have to bring?

Just a positive attitude - We provide everything else. Comfortable shoes recommended. When it is raining a umbrella is mandatory for the protection of yourself and the VR-Goggle!