Question 1

How long will the tour take?

Accepted Answer

The tour lasts exactly 70 minutes but overall experience is around 90 to 100 minutes with preparation and taking photos etc.. It is mandatory to be at least ten minutes before the tour starts at the meeting point (map). Please be punctual because we can not wait. For your own benefit please wear comfortable shoes.

Question 2

ID or Passport?

Accepted Answer

Please bring your ID or passport, we will check it before we hand out the VR goggles.

Question 3

Is there an age limit?

Accepted Answer

From 13 years on everybody can participate. As long as you are fit enough to walk 70 minutes and some steps go for it. Our oldest guest so fare was 85 years old!

Question 4

Do I need to bring a headset?

Accepted Answer

No need, we will provide you with a headset. If you want the ultimate in sound quality and you have a modern noise-cancelling headset, we recommend taking it with you! Connection with audio cable 3.5 mm,  we do not support Bluetooth connection.

Question 5

How long are the VR scenes?

Accepted Answer

The virtual reality scenes are between 30  and 300 seconds long!

Question 6

​How many VR scenes will I see?

Accepted Answer

You will see 5 virtual reality scenes, but there is much more to discover in this spectacle, you will be amazed.

Question 7

Can I get dizzy while watching VR scenes?

Accepted Answer

Depending on the programming and your personal feeling, there is a possibility. Our programming team has tried to reduce this effect as much as possible. So far we have not received any complaints from our customers.

Question 8

Can I participate even tough I am wearing glasses?

Accepted Answer

Yes. Of course is is more convenient to put on the VR goggles without glasses. But if you do not have an extraordinary big glass frame it should not be a problem.

Question 9

Where can I book the ticket?

Accepted Answer

We recommend booking your tour tickets online in advance to make sure you have a slot. The booking button is on our webpage. If you do not want to by online you have the possibility to buy at one of our sales offices.

Question 10

Do I need a printed ticket?

Accepted Answer

You will receive a booking confirmation and an e-ticket with an QR Code which you can print or have on your mobile device. Or you have a printed ticket which you bought at one of our sales offices. If you want to be save it is better to print the ticket out.

Question 11

​Is the route manageable for people with physical disabilities?

Accepted Answer

Yes, but if you need special assistance then please book a private tour! There are quiet some steps and you need to be able to walk for 70 minutes. The tour is unfortunately not wheelchair suitable.

Question 12

Do I have help?

Accepted Answer

Don't worry, there's always someone there to help and answer questions!

Question 13

Does the tour also operate in rain or snow?

Accepted Answer

Basically, the tour takes place in any weather. In rainy weather an umbrella is mandatory (to protect you and the VR glasses). Rainproof clothing is also recommended.
You can check the weather forcast here: https://www.srf.ch/meteo/

Question 14

If I cancel my order or don't show up?

Accepted Answer

Online order or a purchase of a ticket is binding, we do not give any refunds. You can of course buy a  ticket insurance.

Question 15

What is the maximum size of the group?

Accepted Answer

In order to be able to guarantee high quality, we have limited the group size to a maximum of 7 people. There will always be a guide with you.

Question 16

Does the tour take place with only one participant?

Accepted Answer

Yes, you were lucky. You have a private tour for a group price.

Question 17

What do I have to bring?

Accepted Answer

Just a positive attitude - We provide everything else. Comfortable shoes recommended. When it is raining a umbrella is mandatory for the protection of yourself and the VR-Goggle!

Question 18

Can I wear my glasses during the VR experience?

Accepted Answer

In most cases, yes. We use Oculus VR headsets, which are compatible with the majority of glasses.
The available space inside the headset is approximately 13.5 cm in width and 5 cm in height. Unless you have a very large or unusual frame, wearing glasses is usually not a problem.

Four ways to explore City Illusion

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Partners

FAQ

How long will the tour take?

ID or Passport?

Is there an age limit?

Do I need to bring a headset?

How long are the VR scenes?

How many VR scenes will I see?

Can I get dizzy while watching VR scenes?

Can I participate even tough I am wearing glasses?

Where can I book the ticket?

Do I need a printed ticket?

Is the route manageable for people with physical disabilities?

Do I have help?

Does the tour also operate in rain or snow?

If I cancel my order or don't show up?

What is the maximum size of the group?

Does the tour take place with only one participant?

What do I have to bring?

Can I wear my glasses during the VR experience?

Contact us

Address

Contact

Opening Hours

Terms and Conditions

Privacy Policy

Four ways to explore City Illusion

Gallery

Partners

FAQ

How long will the tour take?

ID or Passport?

Is there an age limit?

Do I need to bring a headset?

How long are the VR scenes?

​How many VR scenes will I see?

Can I get dizzy while watching VR scenes?

Can I participate even tough I am wearing glasses?

Where can I book the ticket?

Do I need a printed ticket?

​Is the route manageable for people with physical disabilities?

Do I have help?

Does the tour also operate in rain or snow?

If I cancel my order or don't show up?

What is the maximum size of the group?

Does the tour take place with only one participant?

What do I have to bring?

Can I wear my glasses during the VR experience?

Contact us

Address

Contact

Opening Hours

Terms and Conditions

Privacy Policy

How many VR scenes will I see?

Is the route manageable for people with physical disabilities?